It’s annoying when a website makes you do something again that you only expect to do once. Try not to cringe as you watch it happen to this shopper at Macys.com. It’s a classic example of how user testing can make quick work of finding usablity issues.
See other usability testing problems on our WebBloopers channel at YouTube.com
Note: Macy’s is not a UserTesting.com customer–all videos for customers are confidential.